Welcome to the Karvaan Clothing FAQ page! Find answers below to our most commonly asked customer questions. Contact us if you have any other queries.
Products
- What materials do you use for various apparel types?
For tshirts, we use high quality 180 GSM 100% cotton. Our signature sweatshirts and hoodies are made from 380 GSM 80/20 Cotton/Poly fleece. Denim jackets and coats utilize 12oz lightweight denim.
- How are Karvaan pieces priced?
Our product ranges start from PKR 1,500 for basic tshirts going up to PKR 3,000 for signature jackets and hoodies. Custom prints may incur extra costs.
Customization
How can I request a customized design?
Share concepts over WhatsApp at 03103000547 along with product pictures you wish to customize. Also welcome to directly message images of desired prints, graphics or illustrations via Instagram, Facebook or email.
What customizations do you offer?
We specialized in customized 3D digital direct-to-fabric prints to transfer your unique artwork onto tshirts, sweatshirts, jackets etc. Provide any concepts!
Ordering & Delivery
How long does delivery take across Pakistan?
Custom printed tshirts take 5-6 working days via M&P Express while readymade pieces dispatch within 4-5 working days nationwide through M&P’s priority service.
Can I track my order?
Certainly! We update order statuses and share M&P tracking links via SMS, WhatsApp and email for your convenience. Simply enter tracking ID here!
Payments
What payment options do you offer?
Options include cash on delivery, bank transfers, EasyPaisa, JazzCash. For custom orders, kindly submit PKR 500 advance through EasyPaisa/JazzCash or transfer along with order details.
Returns/Exchanges
What is your returns policy?
We allow easy returns and exchanges within 7 days only if a manufacturing defect is present. Please note custom printed orders can only be exchanged if major quality issues are observed upon receiving.
Let us know if any other questions at support@karvaan.com!
